Documentation
Yes
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No
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These questions help evaluate
your existing documentation
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Are the duties of your key employees documented?
Often key
staff don’t take the time to document important functions.
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Is the documentation up-to-date?
During
transition, often employees are too busy to document changes.
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Does your team adhere to the organization documentation?
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Can you quickly locate critical documentation/instructions for
important agency functions?
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Is there a checklist of important work, including the frequency each
task shall be performed?
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Do you have access to critical logins and passwords, and do multiple employees
have access to needed sites, programs, functions?
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Have you been reluctant to let a staff go because the job
responsibilities are not documented adequately?
We have
been asked to assist when key staff have required an
unexpected
extended leave, or when key staff have been let go.
Documentation of the
duties was incomplete and inadequate.
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Does your documentation meet auditor expectations?
If every
agency was as accurate as they think,
auditing
would be unnecessary.
Auditor
quote: “If it’s not documented, it
doesn’t count.”
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Have you recently experienced a corrective action plan related to
documentation or internal procedures?
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Do you have written instructions for:
☐ IT ☐ Admin
☐ Accounting ☐ Medical
Records
☐ Front
Desk/Support Staff ☐ Clinical
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Would your organization find a professional
review of documents and procedures helpful?
Would you like assistance with documenting key functions or preparing
for/responding to audits?
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